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How vw138 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet connection and keep your account secure — nothing more.

Account data kept privateDANA, OVO, GoPay wallet details protectedYour rights, clearly statedContact path for data requests

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DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. We aim to respond to all data-related requests as quickly as our review process allows. Please include your registered email and the e-wallet number linked to your account so we can locate your record without delay.

Data We Collect and Why We Use It

vw138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and the e-wallet identifier you use to deposit — whether that is DANA, OVO or GoPay. We use this to verify your account, process payments and send you transaction confirmations. We do not sell your

1
personal data to third parties. Payment data tied to your DANA, OVO or GoPay transactions is stored only as long as required to reconcile your account history and comply with applicable financial record-keeping obligations. If you are in Palembang or anywhere else in Indonesia, the same
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data rules apply to your account. Cookies and session data are collected automatically when you browse our platform; these help us keep your login active and load your preferred wallet at checkout. You can clear cookies through your browser or device settings at any time, though
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doing so may require you to log in again. Access to our platform and to these data practices depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Our Approach to Data Security and Retention

We apply encryption at the point where your DANA, OVO or GoPay details move between your device and our servers. Account passwords are stored as hashed values — never in plain text. We review data retention periods periodically and remove records that no longer serve a legitimate purpose. You have the right to request a copy of what we hold, ask us to correct inaccuracies or request deletion where no legal obligation requires us to keep it.

Encrypted Wallet Data

Your DANA, OVO and GoPay identifiers travel over encrypted connections. We do not store full wallet credentials — only the reference needed to match your deposit.

Cookie Control

Session cookies keep you logged in while you browse. You can block or delete cookies at any time through your browser settings; this affects login state but not your stored account data.

Data Retention Limits

We keep transaction records only as long as financial compliance requires. Once that period ends, we delete or anonymise the data so it can no longer be linked to your account.

Your Correction Rights

If any detail on your account is wrong — name, phone number, linked wallet — you can request a correction via live chat or email. We verify your identity before making changes.

Questions About Your Data and Rights

These are the questions we hear most often about how we handle personal data. If yours is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email address, phone number and the e-wallet reference you link to your account — DANA, OVO or GoPay. We also log your session data for security purposes.

We do not sell your data. We share it only with payment processors like DANA, OVO and GoPay to complete your transactions, and with service providers bound by data confidentiality obligations.

We keep transaction records for as long as financial compliance rules require. After that period, records are deleted or anonymised so they cannot be traced back to your account.

Yes. Contact us via live chat or email with your registered email address and linked wallet number. We will verify your identity and provide a summary of the data we hold.

Send a deletion request through live chat or email. Where no legal obligation requires us to retain the data, we will remove it and confirm once the deletion is complete.

We store only the wallet reference needed to match your deposit — not your full credentials or PIN. All data in transit is encrypted between your device and our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How vw138 Handles Your Personal Information

How to Reach Us About Your Privacy

Our Approach to Data Security and Retention

Encrypted Wallet Data

Cookie Control

Data Retention Limits

Your Correction Rights

Questions About Your Data and Rights

01 What personal data does vw138 collect when I register?

02 Does vw138 share my data with other companies?

03 How long do you keep my account and transaction data?

04 Can I request a copy of the data you hold on my account?

05 How do I ask vw138 to delete my personal data?

06 Are my DANA, OVO or GoPay details stored on your servers?

Privacy Policy

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